Reacha collects information on our users in various ways, such as, by your voluntary submissions, participation in services provided via the App and Services, from third parties with your consent, and through cookie, location-tracking, and other tracking technology. Reacha collects the following information:
· Personal Information
"Personal Information" refers to information that tells us specifically who you are, such as your name, phone number, email, postal address, occupation and/or details about the abilities and services you wish to provide and/or procure via the App and Services, your location, and possibly information relating to certain support or customer service issues. In many cases, we need this information to provide to you many of the services that you may have requested.
· Cellular Phone Numbers
By providing a cellular telephone number to us, you expressly consent to, and authorize us or a third party on our behalf to deliver autodialed or prerecorded telemarketing calls and/or text messages to the number you provide. You are not required to consent to these calls as a condition to purchasing any goods or services, but withholding your consent may prevent us from providing certain services to you. This consent encompasses all future autodialed or pre-recorded telemarketing calls and text messages from us or a third party placing these calls on our behalf.
· Submission of Reviews, Ratings, and Comments
We collect information that you voluntarily provide as part of our App and Services, including profile information, messages, posts, comments, responses, reviews, and ratings you submit through the App and Services, ("User Generated Content"). Reacha may in our sole discretion share your User Generated Content with others such as your business reviews. If you do not want certain information shared with others, you should not submit User Generated Content, or should not submit User Generated Content that contains information or Personal Information you do not want shared in this manner. Once You have submitted User Generated Content, we reserve the right to publish it in any medium to others.
· Aggregate Information
We may collect general, non-personal, statistical information about the use of the App and Services, such as how many visitors visit a specific page on the App and/or Site, how long they stay on that page, and which hyperlinks, if any, they click on. This information represents a generic overview of our users, including their collective viewing and usage habits, and allows us and other third parties to modify information, promotions, offers and/or discounts on products and services based on user traffic and behavior. We collect this information through the use of technologies such as 'cookies' and web beacons, which are discussed in greater detail below. We collect this information in order to help enhance the App and Services to make for a better user experience.
· Third Party Information
We may supplement information you provide to us with information from other sources, such as information to validate or update your address, payment card or other demographic, occupational and/or lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to enable us to fulfill our products and services, to target our communications so that we can inform you of products, services and offers that may be of interest, and for internal business analysis or other business purposes consistent with our mission.
· We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.
· Other Tracking Technologies
Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our App and Services are accessed. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that 'serve up' webpages, automatically identify your computer by its IP address. The App and Services may also use technology called "tracer tags". These may also be referred to as "Pixels", "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Site and other ways you interact with our App and Services, such as purchases made through the App and Services. These tracer tags are used to help us to optimize and tailor our App and Services for you and other users of our App and Services. We may link the information we record using tracking technologies to Personal Information we collect.
Use of Information
The information Reacha collects is used in a variety of ways, including most obviously in the application itself to facilitate searching and connecting with other users. By using the App and Services, you consent to the public disclosure by Reacha of the Personal Information discussed above (e.g., your real name, email address, location, cellular phone number, etc.), as well as any other information (with the exception of credit card or other payment information) that you voluntarily provide to Reacha. Your use of the App and Services is pursuant to your understanding that said public disclosure may be effectively limitless, in that it may expose your Personal Information to unknown third-parties unrelated to and unaffiliated with Reacha, who may for example “spam” your email address, solicit you via cellular phone and/or text messages, and the like. Additionally, the information that Reacha collects is used in the following ways:
· for internal review;
· to improve the App and Services;
· to optimize third-party offers of products and/or services;
· to verify the legitimacy of reviews and ratings;
· to notify you about updates to the App and Services;
· to let you know about products, services, and promotions that you may be interested in;
· to get reviews and ratings;
· for our marketing purposes and the marketing of discounts offered through our App and Services by service contractors or related providers (collectively "Service Providers");
· to fulfill and provide products and services, including personalized or enhanced services, requested by you; and
· internal business analysis or other business purposes consistent with our mission; and to carry out other purposes that are disclosed to you and to which you consent.
Disclosures and Transfers of Information
We do not disclose Personal Information to third parties, except when one or more of the following conditions is true:
· We have your permission to make the disclosure;
· The disclosure is necessary for the purpose for which the personal information was obtained;
· The disclosure is to financial service providers in order to fulfill and carry out the purchase and provision of goods and services requested by you;
· The disclosure is permitted by relevant law;
· The Personal Information to be disclosed is otherwise publicly available in accordance with the applicable law;
· The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
· The disclosure is for our own marketing purposes, or, with your authorization, for the marketing purposes of third parties;
· The disclosure is combined with information collected from other companies and used to improve and personalize services, content, and advertising from us or third parties;
· The party to whom the disclosure is made controls, is controlled by, or is under common control with Reacha;
· The disclosure is in our sole discretion necessary for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request, or in connection with litigation;
· The disclosure is in our sole discretion about users who we believe are engaged in illegal activities or are otherwise in violation of our Reacha Membership Agreement, even without a subpoena, warrant or court order; or
· The disclosure is to outside businesses to perform certain services for us, such as maintaining our App and Services, user/subscriber and/or mailing lists, processing orders and delivering products and services, sending postal mail, processing user/subscriber claims, providing marketing assistance, and data analysis ("Administrative Service Providers"), including Administrative Service Providers outside the country or jurisdiction in which you reside.
We may also disclose aggregate visitor data in order to describe the use of the App and Services to our existing or potential business partners or other third parties, or in response to a government request. We may also share aggregated demographic and preference data with third parties to enable the provision of targeted information, promotions, offers and/or discounts on products and services.
Choice: Accessing Your Information and Opt-in/Opt-out Requests
To help you review, edit, and control how we use much of the information we collect about you, you can edit your "On Demand Profile Card". On the On Demand Profile Card, you can update your Personal Information. You cannot unsubscribe from receiving certain emails, such as Profile status and related emails, unless you close your Profile and fulfill any existing contractual obligations. However, you may take yourself off the map by turning your On Demand Profile Card off at any time that you do not wish other users to find you. Please note that Reacha makes no representations that your Personal Information is not otherwise accessible to third-parties when your On Demand Profile Card is turned off.
You can also ask us whether we are keeping information about you; to provide you with access to any information we have about you; how your information is being used; update, correct, or delete your information, or opt-out of the collection and use of certain information by sending an email to firstname.lastname@example.org or by writing us at Privacy Inquiry, c/o Reacha, 10880 Wilshire Blvd., 19th Floor, Los Angeles, California 90024, specifying the nature and scope of your request. If you choose to delete your information or opt-out of the collection and use of your information, you understand that certain services may no longer be available to you, potentially including revocation of your ability to use the App and Services. Please state in your correspondence the details of your request. We may require proof of your identity before we provide you with the requested information. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified, amended, or completed. Approved requests will be processed within ten (10) days of the date on which we receive the request.
Data Security, Integrity, and Access
The Personal Information you provide and we collect is stored within databases that we control directly or through our Administrative Service Providers. As we deem appropriate and as required by the applicable law, we use security measures appropriate for the sensitivity of the Personal Information and consistent with industry standards, including physical, organizational and technological protections, such as firewalls, to protect your Personal Information. We also use industry standard encryption technology to protect credit card and password information but since the App and Services incorporate third-party payment services, we cannot be responsible for the handling of credit card and/or other payment data as it relates to the use of said third-party payment service providers. Additionally, since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet or via wireless providers’ networks. Notwithstanding the foregoing, the Personal Information that you provide as part of your On Demand Profile Card is all publicly available as a function of the App and Services, and you therefore have no reasonable expectation of privacy in that information.
We retain Personal Information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to otherwise meet any legal requirements. You agree that Reacha is not responsible for the re-collection or other erasure/disposal from third-party sites or Internet resources of Personal Information that was disclosed pursuant to your use of the App and Services, including the creation of an On Demand Profile Card.
Your information may be transferred to, and maintained on, computers located outside of your state, province/territory, or country where the privacy laws may not be as protective as those where you live. If you are located outside the United States and choose to provide information to us, please be aware that we transfer Personal Information to the United States and process and store it there. As a result, this information may be subject to access requests from governments, courts, law enforcement officials and national security authorities in the United States according to its laws. Subject to the applicable laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the Personal Information. By submitting your Personal Information, you consent to having your personal data transferred to, processed, and stored in the United States.
Reacha may assign you a user ID and a password as part of your participation and access to the App and Services. Your user ID and password may only be used by you and the members of your household. You may not share your user ID and password with anyone else, and you are solely responsible for maintaining and protecting the confidentiality of your user ID and password. You are fully responsible for all activities that occur under your user ID and password. You can access and update your login information on your On Demand Profile Card.
Third Party Websites and Links
Please note that you may have cookies placed on your cellular phone and/or computer by third party websites that refer you to the Site. These third party websites may be able to link certain non-personally identifiable information we transfer to them with Personal Information they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, Reacha would like to inform you that anytime you click on links (including advertising banners), which take you to third party websites, you will be subject to the third parties' privacy policies. While we support the protection of our users’ privacy on the Internet, Reacha expressly disclaims any and all liability for the actions of third parties, including without limitation actions relating to the use and/or disclosure of Personal Information by third parties.
Reacha’s App and Services contains links to other users who offer services and/or goods on demand. Reach does not control its users and is not responsible for the quality and/or any aspects of their goods/services, or their use of your Personal Information. Users’ participation in the App and Services does not, by itself, imply any endorsement of said user(s) or their goods/services by Reacha.
Reacha does not intend the App and Services to be used by individuals under the age of majority within the jurisdiction within which they reside without the supervision of a parent or guardian of majority age. Reacha relies upon such parents or guardians to determine if the App and Services is appropriate for the viewing, access, or participation by such individuals under the age of majority. If an individual under the age of majority uses the App and Services, such individual may only use the App and Services under the supervision of a parent or guardian of majority age.
We do not seek or knowingly collect any Personal Information about children under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.
If you are the parent or guardian of a minor child who has provided us with Personal Information, you may contact us using the information below to request it be deleted.
Governing Law; Visitors Residing Outside the United States
How To Contact us
Attn: Privacy Officer
10880 Wilshire Blvd., 19th Floor
Los Angeles, California 90024
We welcome your questions and comments.